Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at sales@idahocustomdesigns.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Idaho Custom Designs
Attn: Returns
RMA #
25 W Main St
Weiser, ID 83672
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Custom orders where the customer has approved the proof, unless the product is defective upon inspection.
● Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Items are replaced only if they are defective or damaged. If you need to exchange it for the same item, please contact Idaho Custom Designs at 208.550.5907 or email sales@idahocustomdesigns.com
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(208) 550-5907
sales@idahocustomdesigns.com